Welcome to FlashoTours. Please read these Terms and Conditions carefully before booking any tourist packages, excursions, or services through our website (https://flashotours.com). By making a booking, you agree to be bound by this agreement, which complies with Spanish Law 34/2002 (LSSI-CE), Royal Legislative Decree 1/2007 (General Consumer Protection Law), and the specific regulations for travel agencies in Andalusia.
1. Legal Notice & Company Identification
In compliance with Article 10 of Spanish Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the company details and ownership of this website are set out below:
- Company Name: FLASH ROOM, SL
- Tax Identification Number (CIF): B93311587
- Registered Office: Calle Carril de la Cordobesa número 29, 29003, Málaga, Spain
- Contact Email: contact@flashotours.com
- Official Website Domain: https://flashotours.com
2. Scope of Services
FlashoTours operates as a specialized tourist organization and travel intermediary, arranging day trips, guided excursions, and travel experiences primarily within the Costa del Sol (Andalusia, Spain) as well as destinations inside and outside of Spain. The specific details, itinerary, duration, inclusions, and prices of each tour are detailed explicitly on the descriptive page of the service on our website.
3. Booking and Contract Formation
All bookings made via the website constitute a binding offer by the customer to purchase the selected tourist service under these terms. The contract is concluded only when FlashoTours issues an explicit written booking confirmation via email to the address provided by the customer. The customer is responsible for verifying the accuracy of all details in the confirmation and must report any discrepancy immediately.
4. Prices and Payment Methods
All prices listed on the website are displayed in Euros (€) and include Value Added Tax (VAT) at the legally applicable rate in Spain, unless specified otherwise. Payments must be completed at the time of booking using the secure payment gateways provided on the platform (such as credit/debit cards or authorized digital payment methods). FlashoTours reserves the right to cancel bookings automatically if authorization from the payment provider is denied or retracted.
5. Cancellations, Modifications, and Refunds
In compliance with Royal Legislative Decree 1/2007, the right of withdrawal (derecho de desistimiento) does not apply to transport, catering, or leisure services provided on specific dates or periods (Article 103.l). Therefore, cancellations and modifications are governed by our specific policy:
- Cancellations by the Customer: Refund eligibility depends on the time remaining before the scheduled tour. Full refunds, partial refunds, or zero refunds will apply based on the specific notice periods stated clearly on the tour details sheet during checkout.
- Modifications by the Customer: Date changes requested by the user are subject to availability and potential price adjustments.
- Cancellations or Changes by FlashoTours: FlashoTours reserves the right to modify or cancel an itinerary due to force majeure, extreme weather warnings, safety concerns, or failure to meet the minimum number of participants specified for the tour. In such cases, customers will be offered an alternative date or a full refund of the amount paid, excluding any additional compensation.
6. Customer Responsibilities and Conduct
Customers are strictly required to arrive punctually at the designated meeting points. FlashoTours is not liable for missed departures due to customer delay. Customers must follow instructions provided by guides and staff, possess valid identification documents (passports, visas, or IDs required for travel), and maintain appropriate, respectful conduct. We reserve the right to exclude any participant whose behavior risks the safety, comfort, or well-being of the group or staff, without any right to a refund.
7. Liability Disclaimer
FlashoTours is responsible for the proper execution of the contracted tourist services in accordance with standard professional diligence. However, FlashoTours is not liable for damages, injuries, losses, or unexpected expenses resulting from customer negligence, actions committed by third-party independent providers, or unpredictable circumstances amounting to force majeure (e.g., strikes, natural disasters, unexpected traffic closures).
8. Intellectual Property
All content published on the website https://flashotours.com—including texts, graphics, logos, images, software, and underlying code—is the exclusive intellectual property of FlashoTours or its licensors. Any unauthorized reproduction, distribution, modification, or commercial exploitation is strictly prohibited without explicit written consent.
9. Data Protection
Any personal data collected during the booking process will be processed in absolute compliance with the General Data Protection Regulation (EU 2016/679) and the Spanish Organic Law 3/2018 (LOPDGDD). For detailed information regarding how we store, handle, and protect your information, please consult our dedicated Privacy Policy and Cookies Policy published on the website.
10. Dispute Resolution and Jurisdiction
These Terms and Conditions are governed exclusively by Spanish Law. For any conflict arising out of the interpretation, fulfillment, or execution of these terms, the parties submit to the jurisdiction of the competent courts corresponding to the user’s domicile if they hold consumer status. Alternatively, consumers may access the European Commission’s Online Dispute Resolution platform at https://consumer-redress.ec.europa.eu/ to resolve disputes out of court.